We aim to provide the highest quality products at all times. Electronic Cigarettes by nature are made up of consumables and replacing such consumables is part of the ongoing costs of using them. They are relatively cheap to run and keeping them well maintained will ensure the costs are even lower.
The majority of our products are tested before delivery to you.
We will assess all warranty claims to ensure that items are not damaged through user error. We do this to ensure any items we send back to our suppliers are not knocked back for abuse.
All of our products carry the manufacturers warranty as stipulated in the user guide for vape devices.
We have a service agent in Australia and there is no need to return your product to the manufacturer for warranty claims.
Batteries have a life span of about 250-300 recharges and only come with a 30 day warranty.
For all warranty claims, please email us with your problem or phone us in our business hours 04004 90425