All orders received by noon Auckland NZ Time are processed as soon as your chosen method of payment is cleared. i.e. funds received into our bank account. Zip Pay 24 Hours, .Bank Deposit 2-3 days, Zip Pay 24 hours. Pay Pal can be a problem at times and if that fails at checkout please let us know.
There may be delays in some areas due to the Covid situation. Please liaise with your postal authorities on these matters. We provide tracking numbers as soon as your order is shipped.
Orders placed on weekends or on Friday after 12 noon NZ Time are not processed until the following Monday afternoon orTuesday. Bear in mind NZ is two hours ahead of Australian Eastern Standard Time.
We ship all orders via our customs agent e-juice is not the only commodity we manufacture as we are also a commercial manufacturer of non vape related products for the agricultural industry.
Customs clearance on average takes one day depending on the time of year, Christmas time may take a little longer. Once received by our forwarder the order is shipped direct to you either by Express Post or Regular mail whichever you choose at check out.
Once shipped we send you tracking details for whichever postal method you have chosen. After shipment we have no control over the speed Australia post delivers orders. All orders are sent insured and in some cases signature of receiver will be required. In the event of a non delivery, and we have been advised of the same, we lodge an Australia Post inquiry, These can take up to a month to process for an insurance claim. We will keep you updated of Australia Post deliberations. Claims not settled in two weeks we will refund your purchase including freight if paid by us.
When you receive your tracking number please liaise with Australia Post as to when you will receive your order. Adverse weather conditions can cause delays.
Express Post works well if both the sender and recipient live in an Express post zone. Otherwise it can take up to 2-3 Business days. Regular Post can take 6-8 working days. During the covid situation next day delivery has been suspended by Australia Post.
Is available on all orders over $50 AUD Regular surface mail. 6-8 day delivery period.
Free Express is for all orders over $125 AUD. Orders with nicotine content take slightly longer by about 2 days as they have to clear customs.
We send tracking to you by email or sms if you leave your mobile contact phone number. We do not disclose your personal contact details to no one. Your privacy is guaranteed.
Whist we exercise all due care in the packaging of our products, should you receive a damaged item it is essential that you take all the packaging together with your damaged product for inspection to your post office.
They will then examine the parcel and assist you with a claim for damages.
We would also ask for a photo of damage to be sent to us by email and we will replace the product at no cost to you freight free.
ITEMS NOT DELIVEREDIn the event of your parcel failing to arrive within the time frame shown in your tracking, Australia post advises to allow an extra three days as there could be adverse weather conditions or other occurrences that have caused the delay. Please contact Australia Post in the first instance and us also secondly and we will endeavour to determine what the issue is. All parcels travel insured. Parcels that are lost in transit take up to 10 business days to determine if it is lost in transit. Once Australia post advises that your parcel has indeed been lost we will send a replacement order by express post to you at no cost to you.
Please Note: Whilst it is not illegal for you to import nicotine e-juice for personal use in Australia under Federal Law. Some Australian States require you to have a valid doctors prescription for the importation and use of the same. It is the purchaser's responsibility to comply with the laws of your individual States of Australia.
Devils E-Juice will not issue refunds for products confiscated either by customs or your State authorities.